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$20

AI Customer Support Agent

Build an AI agent that triages support tickets, classifies intent, retrieves answers from your knowledge base, and escalates to humans when confidence is low.

"My account login isn't working after the password reset — can you help?"

6 Modules

Each module builds on the previous one. By the end, you have a complete production system.

  1. 1

    Data Lake

    Multi-source support data ingestion

  2. 2

    Intent & Classification

    Intent detection + priority scoring

  3. 3

    Knowledge Retrieval

    Hybrid search + FAQ matching

  4. 4

    Response Engine

    Templates + confidence + escalation

  5. 5

    Support App

    Chat UI with agent handoff

  6. 6

    Deploy & Monitor

    Slack + CSAT + dashboards

Production patterns you'll master

Intent ClassificationRAG PipelineEscalation RulesTicket RoutingObservability

Synthetic data included

  • Support ticket exports (2,000 tickets)
  • Knowledge base articles (150 articles)
  • Product documentation (PDFs)
  • Escalation rules (JSON)
  • Customer satisfaction surveys

What you walk away with

Shareable portfolio

A public URL showing your module timeline, patterns mastered, and completion status.

All the code

Download everything as a ZIP — pipelines, guardrails, deployment configs. Yours forever.

Module walkthrough

Each module documented with deliverables and the production pattern you implemented.

Ready to build your ai customer support agent?

First course free. $20 per course after that.