Question 1

Can I cancel my hosting subscription?

Accepted Answer

Yes. Go to My Projects, find your site, and click "Cancel Subscription." Your site stays live until the end of the current billing period. After that it goes offline but your project and all its data are preserved — you can re-subscribe anytime to bring it back.

Question 2

What happens to my site if I cancel hosting?

Accepted Answer

Your site goes offline at the end of the billing period. Your project, content and configuration are all preserved. You can re-subscribe at any time and your site comes back exactly as it was.

Question 3

How does the AI Site Builder work?

Accepted Answer

The builder walks you through four phases: Discovery (tell the AI about your niche, target city and what you want to build), Planning (the AI designs your site structure, branding and content strategy), Building (the AI generates the full site with real data from Google, web scraping and AI synthesis), and Customization (refine colours, layout and content, and add interactive features like booking, AI tools or a searchable database). After customization you preview the site and publish when ready. You can build four project types — directory, digital products, web app or blog — and edit the site any time afterwards from My Projects; updates go live when you re-publish.

Question 4

What are Enterprise AI courses?

Accepted Answer

Hands-on courses where you build production AI systems — data pipelines, vector databases, retrieval systems, AI gateways and full-stack apps. You write real code in a cloud sandbox with AI guidance, and your finished project becomes a portfolio piece.

Question 5

How do Enterprise courses work?

Accepted Answer

You build in a cloud IDE with AI assistance, module by module, with starter code so you can focus on understanding and extending rather than boilerplate. Module count varies by course — most run between six and eight. Many courses offer two ways through the same material: Show mode (guided, interactive) and Classic mode (read plus an AI pair you build alongside).

Question 6

Can I start a course over or redo it?

Accepted Answer

Completed courses are frozen as portfolio artifacts — you can browse and download the code but not restart them. In-progress courses pick up right where you left off.

Question 7

Can I download my code?

Accepted Answer

Yes. When you complete a course you can download all your code as a ZIP file. You can also browse the code anytime from My Projects.

Question 8

How do I create an account?

Accepted Answer

Click "Get Started" and sign up with your email. You'll receive a confirmation email to verify your account.

Question 9

I forgot my password

Accepted Answer

Go to /forgot-password and enter your email. You'll receive a link to set a new password.

Question 10

How do I contact support?

Accepted Answer

You're already in the right place — this chat answers most things straight away and brings in a person when it can't. You can also email support@alset.app.

Question 11

Can I delete my account?

Accepted Answer

A human handles account deletion — say so here, or email support@alset.app, and we'll delete your account and all associated data. Active subscriptions are cancelled. This cannot be undone.

Question 12

How much does the AI Site Builder cost?

Accepted Answer

Building your site is completely free. When you're ready to publish and keep your site live, hosting is $19.99/month. You can cancel anytime from My Projects — your site stays live until the end of your billing period, then goes offline.

Question 13

How much do Enterprise AI courses cost?

Accepted Answer

Your first enterprise course is free — pick any course. Additional courses are $20 each, one-time, not a subscription. You get lifetime access to the code you build, downloadable as a ZIP for your portfolio.

Question 14

What's your refund policy?

Accepted Answer

Enterprise courses: the first course is free and additional courses are $20 one-time; completed code is yours to keep and download forever. Site hosting ($19.99/month): no refunds for partial months, and you can cancel anytime from My Projects — the site stays live until the end of the current billing period, then goes offline, and you can re-subscribe later to bring it back.

Question 15

What courses are available?

Accepted Answer

There are 77 courses in the catalogue, spanning role- and industry-specific tracks (healthcare, finance, legal, retail, marketing, engineering and more) as well as foundational ones like Prompt Engineering Essentials, RAG in 60 Minutes and AI Models Demystified. The first course is free; additional courses are $20 each. Browse the full list at /enterprise.

Frequently Asked Questions

Courses, pricing & refunds

Account & Support

AI Site Builder & hosting

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